Refund policy
What is the return policy?
You can return your items within 14 days of receiving your order. We only ask for the items you are returning to be in original condition that you received it, and unworn, unwashed or not defective.You’ll also need the receipt or proof of purchase. Unfortunately, we cannot accept any returns that do not meet these requirements.
Return shipping costs are the responsibility of the buyer. Returns made within 14 days of the receiving date will be issued a full refund to the original payment method excluding the original shipping cost.
If 14 days have gone by since your purchase, unfortunately, we can't offer you a refund .To return your product contact us by email within 14 days of receiving your order, at contact@hipunique.co.uk to request a return.
You will be responsible for paying for your own shipping costs for returning your item.
Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Important Information:
- You have to pack and ship the products you want to return in their original packaging, undamaged and unused.
- While returning fragile products, you must pack the items within their original protection materials (styrofoam, bubble wrap, parcel). Therefore, the responsibility for any damage during the shipping belongs to the customer.
- After checking the conformity of your product within the return conditions, you will be notified by email. You will be refunded within 3-5 working days from the confirmation message sent to your email.
- If the items are not in accordance with the return conditions; the related product will be sent back free of charge with shipping to your address.
To start a return, you can contact us at contact@hipunique.co.uk
If you are shipping an item over £75, you should consider using a trackable shipping service or purchasing shipping insurance to guarantee that we will receive your returned item.
You can always contact us for any return question at contact@hipunique.co.uk
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. Then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a 7-10 working days.
If you’ve any questions in this time please contact us at contact@hipunique.co.uk
Exchanges
Unfortunately, we cannot offer an exchange. You may return your product within 14 days after receiving the order and re-order your replacement item.
Faulty Items
We sincerely apologise if you have experienced any fault with your hipunique products. Should your item arrive to you faulty, email us at contact@hipunique.co.uk with your order confirmation along with an image of your item so we can sort it for you as quickly as possible. Please post your faulty item back to us as instructed above and mail us the receipt of return and tracking number. Please retain the tracking number in case there is any issue. Upon receipt of your faulty item, we will either refund or replace and dispatch as soon as possible.If you receive faulty, damaged or incorrect goods please notify us via e-mail immediately: contact@hipunique.co.uk and return the product within 14 days of receipt. Any discrepancies with your order must be reported to us by email within 3 working days of receipt. Should your jewelry suffer breakage or tarnishing due to a manufacturing defect, we are committed to ensuring that your piece is either repaired or replaced.
If you have any queries concerning returns please email us with proof of purchase, details of your item and photos where possible, and we will get back to you as soon as possible.
Sale items are non-refundable and earrings are not eligible for returns for hygienic reasons.
The return of your product is your responsibility and so we recommend postage by Royal Mail registered delivery or another 'signed for' service. Please ensure that you obtain proof of postage as we cannot be held responsible for returns that are lost in transit. Please note that unidentified returns will be returned to the sender and will not be refunded. Any item returned after the given time period will only be refunded at hipunique discretion.
Return of goods for refund or exchange is done so at your own cost. Where a product was sent in error or is deemed by us as faulty, we will refund your postage costs.
Items with a manufacturing fault will be assessed and repaired, replaced or credited. If the issue is not a manufacturing fault, we may contact you to discuss further.
Condition For Return
Returned items must be in their original packaging, in the condition in which they were received, with the hygiene tag (applicable for certain products) intact. Items must be sent back within 14 days of receipt. Hipunique will not accept returns of any items that have been worn or have had their security tags removed. Shipping costs are not refundable unless items are faulty.
Receiving Your Refund
Refunds will be credited to your account within ten working days following the receipt of returned product. Please also bear in mind that your bank might require additional time to process refund to your account. Refunds will be credited to the original purchaser’s credit card. Please note again that the shipping costs were not refunded unless the purchased product is faulty.